PGS Policies, Disclaimers, Terms, and Conditions

SHIPPING

U.S. Domestic Shipping

Standard U.S. domestic shipping is via USPS first-class package mail. Expedited shipping is available upon request prior to shipping. Prices vary depending on value, weight, destination, and service level.

International Shipping

International shipping is done through the eBay Global Shipping Program. Some restrictions may apply. We do not ship to all countries. Please refer to each listing for specific countries that we ship to.

Insurance

All shipments over $100 require a signature verification upon delivery. We can offer insurance on any shipped item; however, this must be arranged in advance and is at an additional cost. If insurance is applied, and a package does not arrive or is damaged in transit, please contact us in order to initiate an insurance claim. Insurance claims cannot be filed until 45 days after shipment and will require a signed written declaration of nonreceipt or damage from the buyer, along with pictures and written explanations, as applicable.

Local Pickup

Local pickup is available at our Palatine IL location. Payment must be completed prior to pickup. Please contact the main office to arrange for pickup.

Returns

To initiate an item return, send us a message through eBay. Refunds are issued when items are received in original packaging and condition. Buyer is responsible to pay return shipping costs. Any restocking fee assessed with the item’s return will be deducted from the purchase price amount refunded to the buyer.

Returns of bullion items or any items valued based on fluctuating prices are NOT ACCEPTED. Buyers must bid responsibly.

Raw Coins, Authenticity, Condition

We guarantee AUTHENTICITY ONLY.  We do not offer grades on raw coins nor guarantee grades on raw coins.

 

PRIVACY STATEMENT

PGS Gold Buyers Online Privacy Notice

PGS Gold Buyers respects your privacy. This notice sets forth the information privacy practices of this web site only. We may change this policy from time to time, and we will post those changes on this page. Please check back periodically.

Information We Collect Through This Website

We do not attempt to collect personally identifying information from visitors to our website without their consent. When you visit our website, our web servers automatically record certain information and retain it in the web servers’ logs. This information may include your IP address, domain name, browser type, and date and time of the visit and similar information. This information does not personally identify the visitor. We do not knowingly collect personally identifiable information from children under the age of 13. If such information is inadvertently or unknowingly collected, it is our policy to destroy or delete it upon discovery. If you send us an email message through the contact link found on this site, we may use your email address to reply to you.

Nonpublic Personal Information

“Nonpublic personal information” is information we receive from a consumer, or collect in connection with providing a financial product or service to a consumer. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. We collect nonpublic personal information about consumers from the following sources:

Confidentiality and Security of Information

We restrict access to your nonpublic personal information to those employees and service providers who have a business need to know that information to provide products and services to you. Our employees are bound by a code of conduct and ethics, and are educated on the importance of confidentiality and customer privacy. We maintain, and we require, our service providers to agree to maintain, physical, electronic, and procedural safeguards that comply with federal standards to protect your nonpublic personal information.

Links to Other Sites

This site contains links to other sites. We are not responsible for the information privacy or security practices of those sites, nor for their content. We cannot guarantee that these third party sites do not use cookies. We urge you to review the privacy and security policies of each site you visit through the use of those links.

 

TERMS AND CONDITIONS

Product Display/Colors

PGS Gold & Coin and American Coin Collectors attempt to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Use of Stock Images

We often have multiple quantities available of many of our most popular products. As a result we often use “stock images” to represent the actual product. When a “stock image” is used to merchandise a product, that use will be disclosed as follows:  The “stock images” used in this description are an indicator of the quality of the item you will receive. The actual item you will receive is guaranteed to be as described and depicted.

Errors and Omissions

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and PGS Gold & Coin and American Coin Collectors reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted and whether or not the order has been confirmed.

Pre-Owned Vintage U.S. Mint Products

Except for current year products, nearly all of our U.S. Mint products have been previously owned. Unless otherwise disclosed, all of our U.S. Mint products come with their complete original packaging. We inspect all pre-owned U.S. Mint products prior to offering them for sale. We only sell sets that have passed our inspection; the coins are typically free of excessive hazing, spotting, or distracting toning. While the items are typically in very good condition for their age, these vintage products are not new.

Bullion Products

Orders for bullion products cannot be cancelled or returned for any reason. All precious metals bullion product prices fluctuate constantly, and prices may go up or down after your purchase. Price adjustments will not be made after your purchase commitment is locked-in regardless of subsequent price increases or decreases. Bullion coins, bars, and rounds are mass-produced and are not manufactured to the same quality standards as collector coins. Bullion items are often shipped from the mint in bulk rolls, tubes, or bags, and even freshly minted items will have imperfections.

Precious Metals-Based Product Pricing

All precious metals-based product prices fluctuate constantly and prices may go up or down after your purchase. Price adjustments will not be made after your purchase commitment is locked-in regardless of subsequent price increases or decreases, and no refunds or exchanges may be made for any reason.

Contacting Us

If you have any questions or concerns about this notice or the privacy of your nonpublic personal information generally, please contact us at (847) 348-6447.

 

EBAY PAYMENTS

We ONLY accept PayPal and cash (local customers).

 

STOREFRONT POLICIES

Investment Advice, Grading & Authenticity:

We do not give any investment advice and/or guarantee profits and you shall be solely responsible for making any decision to purchase coins. We advise you that prior performance cannot be used to predict future value of coins. In making any decision to buy or sell coins you should view such decisions strictly in the context of purchasing such coins as collector coins and any investment advice should be obtained by your own financial expert.

You are reminded that the coin market is volatile and coin prices will fluctuate. Consequently, you can lose or gain on your principle, and the resale value of your coin(s) and bar(s) may or may not be equal to the original purchase price.

Many coins are graded and authenticated by third-party services. However, certification does not eliminate market risk nor guarantee associated risk with the grading of coins.

 

Coin and Bar Pricing:

While we strive to keep our prices and inventory current, variances may occur due to changing market conditions, coin and bar availability, and/or typographical errors. All orders will be confirmed prior to finalizing the sale.

Coin and bar prices based on spot price are automatically recalibrated every minute and at checkout.

As the markets are constantly moving, the final price for an item will be determined at the time of checkout.

 

Ordering Policies:

All metals are subject to market fluctuation prior to sale. We are not responsible for typographical errors and reserve the right to void a sale at our discretion. Market volatility or problems updating this website may result in inaccurate pricing resulting in a canceled transaction.

A five percent, non-refundable deposit is required when submitting an order. We must receive your bank wire payment within twenty-four hours of sale confirmation. If payment is not received by us within the twenty-four hours, we reserve the right to cancel the order and you will forfeit the five percent deposit, plus applicable market loss. You are not entitled to any market gain in relation to non-timely payment of your order. Orders paid by bank wires will be shipped upon receipt of transferred funds and after any stated delays and/or general processing time.

If an order is placed for an item that is out of stock we will refund to you the full purchased price of the item(s), including any taxes, fees shipping or handling costs that may be due. If you do not receive an order confirmation number for a website order, the order is not confirmed and you must call in to confirm or reorder.

Orders may not be combined for shipping purposes.

We reserve the right to void or cancel any order that does not comply with our internal security measures. PGS Gold & Coin, at its sole discretion, may choose to offer an alternate method of payment for those orders that do not meet internal security standards. Should you choose not to accept the alternate method of payment; the order will be canceled without further recourse on your part.

At our sole discretion, any customer who cancels or does not pay for an order will NOT be able to purchase from us again. If you have any money on account or pay for a future order, that money will be applied to the previous unpaid order, less the five percent restocking fee and applicable market loss. You are not entitled to any market gain.

All bullion coin and bar sales are final.

 

Payment Policies:

NO orders will be shipped until payment is received.

Payment must be made by bank wire, personal check, or credit card.

We DO NOT accept cashier checks, money orders, bank drafts (bill pay), ACH, or cash.

We must receive bank wire payments no later than the next business day.

If you pay by personal check, it must be mailed no later than the next business day. Once your check is received it will be processed within one (1) business day. Shipping of your order will be contingent on check clearing, ten (10) business days after deposit of your check.

Any order regardless of payment requires a five percent credit card deposit. Should you cancel an order or fail to pay for an order in full, you will forfeit the five percent deposit, plus applicable market loss. You are not entitled to any market gain in relation to a canceled order. All orders not paid in full shall pay restocking and/or repacking fees.

If a customer places multiple orders and pays for one of the orders and not the others, we reserve the right to use the money that was paid for any of your orders and apply these funds to all unpaid orders to cover all five percent restocking fees, as well as any and all market loss. Any remaining balance will be returned to the customer. Customer is not entitled to any market gain.

If payment is not made in the allotted time frame, or the customer cancels the order, we may turn the account over to our collection agency and the customer will be responsible for all fees associated with the collection of the owed debt.

 

Wire Transfer Information:

Bank wire transfers must include your name, as well as your address (including city, state, and zip code). If you would like an alternate shipping location, the updated shipping information must be listed on the bank wire in the special note section. If for whatever reason an address is not present on the wire transfer, your order may not be authorized by our security department for shipment and your money will be refunded.

WE SHIP TO THE ADDRESS REFERENCED ON YOUR BANK WIRE. SHOULD YOU DESIRE SHIPMENT TO A DIFFERENT LOCATION, YOU MUST PUT THIS IN THE SPECIAL INSTRUCTIONS SECTION ON YOUR BANK WIRE. IF THE ADDRESS IS NOT ON THE BANK WIRE OR DOES NOT MATCH, WE WILL FORWARD YOU A RELEASE FORM WHICH MUST BE NOTARIZED AND RETURNED BEFORE SHIPMENT CAN TAKE PLACE. WE HAVE INSTITUTED THIS POLICY TO PROTECT BOTH YOU AND US AS BANK FRAUD HAS TAKEN ON EPIDEMIC PROPORTIONS. THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION.

 

Return Policy:

All coins and bars that are returned to us must be shipped by a major carrier and be registered and insured.

When you return or send coins or bars we will NOT assume any responsibility while product is in transit, and will only assume responsibility while coins/bars are in our physical care, custody and control.

Certified coins will not be accepted for return if protective case has been damaged or tampered with.

There will be no returns on bullion-type coins and bars.

An itemized invoice must be included when coins and bars are shipped back to us.

 

Shipping:

Rates can be found by adding your selected items to your shopping cart and entering your zip code into the shipping calculator. The prices shown include the cost of shipping and full insurance.

All orders are shipped in full once every product on the order is in stock. If your order contains an item that is delayed, the order will ship once all products in the order are in stock.

We will bear the risk of loss of goods until tender of delivery, at which time the risk of loss will shift to you.

In the event that a package has not been delivered by UPS, USPS, etc., we will not be able to refund or reship the purchased product if lost in shipping until the appropriate carrier has notified us in writing that the package has been declared lost. At that point in time we will, at our discretion, either replace or refund the full purchase price.

 

International Shipping:

Payment for international orders can only be made via wire transfer. For shipping cost please contact us. You are responsible for all duties and taxes that may be charged. If a package is unclaimed by you and sent back to

us We will refund the purchase price minus five percent and all shipping and insurance costs incurred. We are not responsible for any duties “and/or” taxes when product arrives in your respective country. We will only wire back funds to the same sender, no exceptions.

Shipping times will be extended if we are not able to reach you via phone or email to obtain further information regarding your payment.

If you feel a package is damaged or has been tampered with upon arrival, do not accept the package and notify us immediately. Once you have signed for the package, we assume no further responsibility or liability.

If a customer’s order is returned to us for any reason, the customer will be responsible to pay another shipping charge before we reship the package.

For international orders, we require that you pay all wire fees associated with sending a wire to PGS Gold & Coin.

 

DISCLAIMER

AS USED IN THESE POLICIES, THE TERM “PGS Gold & Coin” OR “WE” OR “US” OR “PGS” SHALL MEAN PGS Gold & Coin LLC AND THE TERM “YOU” OR “USER” SHALL MEAN ANY CUSTOMER WHO ORDERS FROM US.

BY USING THIS PGS Gold & Coin WEBSITE YOU ARE AGREEING TO BE BOUND BY THESE POLICIES, WHICH ARE SUBJECT TO CHANGE FROM TIME TO TIME BY US IN OUR SOLE DISCRETION WITHOUT NOTICE. IF YOU DO NOT AGREE WITH THESE POLICIES, YOU ARE ADVISED NOT TO USE OUR SERVICES. FURTHERMORE, THE TERMS AND CONDITIONS CONTAINED HEREIN MAY BE SUPPLEMENTED OR MODIFIED BY ANY AGREEMENT THAT YOU ENTER INTO WITH US.

IN NO EVENT Will WE OR OUR AGENTS OR EMPLOYEES BE LIABLE TO YOU FOR LOST OR SPECIAL, INCIDENTAL OR CONSEQUENTIAL, OR EXEMPLARY DAMAGES, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS WEBSITE, OR FOR ANY TRANSACTION CONDUCTED THROUGH THIS WEBSITE, OR ANY CLAIM ATTRIBUTABLE TO ERRORS, OMMISSIONS, OR OTHER INACCURACIES IN THE WEBSITE OR UNAUTHORIZED ACCESS TO OR ALTERATIONS OF YOUR TRANSMISSION OR DATA OR ANY OTHER MATTER RELATING TO THE WEBSITE. SOME STATES DO NOT ALLOW THE EXCLUSION AND LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU; HOWEVER, PGS Gold & Coin’ LIABILITY TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCES SHALL BE LIMITED TO THE ACTUAL AMOUNT OF DIRECT DAMAGES.